Payment Analyst
Prometeo
Montevideo,
hace 3 días

Job Information

Industry Entretenimiento City Montevideo Zip / Postal Code 11100 State / Province Montevideo Work Experience 1-2years Target Date 15 / 11 / 2019 Job Opening Status In-progress

Job Description

Payments analyst is responsible for protecting both the company and clients by focusing on assisting our clients and co-

workers via email and verifying any documents submitted. The main focus is to work to ensure payout processing time frame is achieved in a timely manner.

RESPONSIBILITIES

Assist in completion of daily risk management and payments tasks such as (but not limited to)

  • Explaining and enforcing policies and procedures via email and phone
  • New Account Verification
  • Payments Verification process
  • Reconciliation of payments / providers
  • Daily Reports (Suspicious account and transaction reporting, etc.)
  • Real-time account verification
  • Handles communication and escalates issues with providers
  • Internal inquiries from the other departments with regard to account details
  • Supports CS inquires related to payments process and issues
  • Reports and assists in investigating suspicious / fraudulent accounts
  • Responds in a timely manner to email inquiries according to internal procedures and policies
  • Receives, records, tracks and maintain department specific files (documentation)
  • Obtains a working understanding of various tools and software utilized within the department
  • Understands the internal operational structure fluently
  • Liaises and builds close relationship with other departments to assist with customer inquiries
  • Continues to acquire knowledge about the company and the different financial transactions that take place
  • Performs any miscellaneous related duties as assigned
  • Requirements

  • 6 months experience in Customer Services; or, Financial Services
  • Third party verification and risk management solutions experience, an asset
  • Exceptional organization and multi-tasking skills combined with a professional work ethic
  • Demonstrated ability to resolve conflict in a professional and mature manner
  • Excellent verbal and written communication skills
  • Strong attention to detail
  • Prior experience in settlements / operations in online banking would be an advantage
  • Excellence in numbers, analytics, structured processes
  • Ability to handle escalated situations with ease and professionalism
  • Strong listening and comprehension skills
  • Capable of working independently or as part of a team
  • Must have a flexible schedule
  • Proven ability to maintain the strictest confidentiality with regards to client situations
  • Ability to adapt in an constant changing environment
  • Ability to establish and maintain effective relationships with co-workers
  • Proficiency in MS Office applications (specifically Excel) and overall information Technology affinity
  • Intermediate level of English (indispensable)
  • Portuguese is a plus
  • Ability to work in Zonamerica*
  • PLEASE SEND YOUR RESUME IN ENGLISH*
  • Inscribirse
    Añadir a los favoritos
    Eliminar de mis favoritos
    Inscribirse
    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", doy mi consentimiento para que neuvoo procese mis datos de conformidad con lo establecido en su Política de privacidad . Puedo darme de baja o retirar mi autorización en cualquier momento.
    Continuar
    Formulario de postulación