Technical Analyst
NetSuite Inc.
Montevideo, Uruguay, UY, UY
hace 1 día

Job Description - Technical Analyst (1900181G) Preferred Qualifications

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.

This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Support Services.

A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain a high level of customer satisfaction while meeting guidelines (mostly through electronic means).

Able to work with general guidance from senior support engineers and management and, in some areas, may work independently.

Solutions often take time to develop through research, collaboration or problem replication.Key ResponsibilitiesResponsible for resolving client's issues or cases and complaints via phone and email.

Assist client with functionality related questions through available documented product information. Conduct research and testing to troubleshoot basic functionality-

related issues. Escalate complex issues to correct team for further troubleshooting. Keep the client updated on their open Support cases based on service level targets.

Ensure that customer satisfaction is maintained at an acceptable level as defined in the Customer Support metric.Create Knowledge Base articles on common functionality-

related questions.Enhance product knowledge by attending New Features training on assigned product area / s or skill set / s.

Learning to apply technical operational knowledge and skills in the business environment while maintaining an expected level of Customer Service.

Competency / KnowledgeRequires basic knowledge of the businessStandard policies, processes, and procedures are used to solve problems.

Work is mostly monitored by Senior Team Members or Team LeadAbility to manage time spent during callsAbove average communication skillsAbility to project confidence when dealing with Customers -

both internal and externalGood business communicationPossesses analytical and critical thinking skillsHigh level of integrityTechnical SkillsERPAccounting Management or Finance ManagementAccounting software i.

e. JD Edwards, SAP, QuickbooksTechnicalProficient in SQL, Java Script, C#, PHP, XML, and Soap, HTMLBasic understanding of web languages i.

e. CSS, HTML coding,CRM Software i.e. Siebel, SAP CRM, Oracle CRM, MicrosoftData migration and integration mappingsEducation and ExperienceERP, WMSGraduate of BS Accountancy or any related business courseSuiteCloud, Ecommerce, CRM / Admin / Customization / CS / Infra, Integrations, RA / SCIS, VendaGraduate of BS Computer Science or any related 4-year degree course

From Oracle to culinary school and back again. Bonnie Carlson Kaypaghian uses the skills she learned to create recipes for her daughter’s Type 1 Diabetes and has written a cookbook to share with the world. #LifeatOracle

Jill Hulme, Director of Strategic Initiatives Marketing, overcame the impossible and transformed into a triathlete. She applies her fearlessness and determination to #LifeatOracle

Detailed Description and Job Requirements As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.

This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.

A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-

Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products.

Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means).

Able to work with general guidance from senior support engineers and management and, in some areas, may work independently.

Solutions often take time to develop through research, collaboration or problem replication. Duties and tasks are standard with some variation.

Completes own role largely independently within defined policies and procedures. One year prior working experience with Oracle products (or at least two years related experience without Oracle products) and technical degree i.

e., BS Computer Science / Management Information Systems / Science / Engineering / Math / Physics / Chemistry with a 3.0 GPA OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience & professional certification (i.

e., CNE, MCSE, CPA, Oracle, etc.).Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

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