Collections Analyst
Sabre
Montevideo, UY
hace 2 días

Req ID : 49934

Job Family : Finance / Accounting

Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant for technology and want to hone their skills.

If you are interested in challenging work, being part of a global team, and solving complex problems through technology, business intelligence and analytics, and Agile practices -

then Sabre is right for you! It is our people who develop and deliver powerful solutions that meet the current and future needs for our airline, hotel, and travel agency customers.

Collections Team

We are part of the Sabre Finance Team! At Collections, we team up with our stakeholders to achieve recovery goals, fostering collaboration, teamwork and driving for results.

Cross functionality is very important to our team, so you get to learn about different markets and business units (hotels and airlines / airports), which increases your business knowledge, makes your job much more interesting and varied and expands your career.

General Description :

As Collections FON (Front office) Analyst you work from financial data to manage the status of delinquency accounts that have past due balances, starting from an analysis of the account’s balance data, performing reconciliations, detecting issues in application of payments or pending open payments to be applied, and determine collection actions to be taken (as email contacts, calls, payment plan outlining, debt recovery negotiation, writing off requests and business case outlining for leadership decision making).

You get to interact with Billing team, Cash Applications, Sales teams among others, as internal customers, since with all of them collections have interdependencies and synergies to work on, that helps you develop a good network within our organization.

Within the Collections team, we have 3 different roles :

Front Office Negotiation Collectors who achieve their goals by showing excellent customer service, native or high level at spoken foreign language, trained negotiation skills and innate candidness to directly interact with customers through the phone.

Job Requirements

  • Fluent English language (oral and written) is required for this opening. In addition, German or Portuguese, with an advanced level as a second language is a plus.
  • Effective language and communications skills, willingness and ability to reach out to customers by phone and email to negotiate payment, while maintaining excellent customer service manners and building bond of confidence with customers.
  • Accounting skills / background, accounts collections experience and or customer service experience will be considered a plus.
  • Excel skills intermediate level or above are required
  • SAP, SalesForce, SharePoint systems knowledge will be considered a plus
  • Be able to use procedures and good judgment when working individually
  • Be able to handle an important workload effectively and meet aggressive deadlines
  • Organizational skills and prioritization are key to the role of a collector
  • Attention to detail and ability to keep a dynamic pace of work
  • Excellent follow up / research skills
  • Self-motivation, engagement and drive for results are a must
  • Willingness to work in a team environment and contribute to build the best working environment aiming to grow in results.
  • This job posting comprises the law No 19691 and its decree No 73 / 019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.

    We will receive applications for this job from 19 / 09 / 27 to 19 / 11 / 27.

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  • Reasonable Accommodation

    Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre's Compliance Office at compliance.office sabre.com .

    Affirmative Action

    Sabre is an equal employment opportunity / affirmative action employer and is committed to providing equal employment opportunities to minorities, females, veterans, and disabled individuals. EEO IS THE LAW

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