A Front Office Supervisor Intern assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector.
What will I be doing?
As Front Office Supervisor Intern, you will assist in management of daily Front Office operations and work with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector.
A Front Office Supervisor Intern is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards :
Supervise the efficient operations of reception including check in / out procedures
Support team members in handling guest requests and enquires to ensure a positive outcome is achieved
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and / or other departments
Demonstrate a high level of customer service at all times
Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Ensure Team Members have a current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards
Act in accordance with fire, health and safety regulations and follow the correct procedures when required
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Follow and adhere to company brand standards
Assist other departments wherever necessary and maintain good working relationships with Team Members
Work with your Manager to identify a specific project to complete during your internship placement
What are we looking for?
Front Office Supervisor Interns serving Hilton brands are always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow :
Previous experience in a customer-focused industry
Desire to progress within the Hospitality industry
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Ability to work on your own and as part of a team
Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :
Previous supervisory experience
Previous experience in the hotel industry