Breve descripción del cargo
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.
This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Support Services.
Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain a high level of customer satisfaction while meeting guidelines (mostly through electronic means).
Able to work with general guidance from senior support engineers and management and, in some areas, may work independently.
Solutions often take time to develop through research, collaboration or problem replication.
Education and Experience ERP, WMSGraduate of BS Accountancy or any related business courseSuiteCloud, Ecommerce, CRM / Admin / Customization / CS / Infra, Integrations, RA / SCIS, VendaGraduate of BS Computer Science or any related 4-year degree course
Fecha de cierre de postulación
Ingeniería y profesiones afines
Operador Office (Ej. word, excel, power point) : Medio
Bases de datos (Ej. MySQL, Postgres y bases de datos NoSQL) : Medio
Programación (Ej. Web; .Net; PHP; MySQL; C++; Java) : Medio