Virtual Payments - Delivery Specialist
Sabre
Montevideo, UY
hace 5 horas

Job Family : Management

Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant for technology and want to hone their skills.

If you are interested in challenging work, being part of a global team, and solving complex problems through technology, business intelligence and analytics, and Agile practices -

then Sabre is right for you! It is our people who develop and deliver powerful solutions that meet the current and future needs for our airline, hotel, and travel agency customers.

Job Description

Has responsibility as a Delivery Specialist for activation and implementation of customers on Sabre Virtual Payments globally.

Role Performance Metrics

Managing activations and implementations to published guidelines and within planned implementation timeframes, scope and costs

Customer Satisfaction

Responsibilities / Job Description

  • Takes ownership and executes Sabre Virtual payment implementations with global Sabre customer base
  • Reports all activation and implementation performance weekly and provides updates into the SVP Delivery Manager
  • Provides input to conversion performance reports
  • Support customers in their integration into / with SVP APIs by acting as the liaison with wider Sabre teams and partners
  • Continuously improves and optimizes implementation and activation methodology routinely reviews processes and procedures with a goal to reduce the timeframe between contract signature and the ability to transact on the platform
  • Collaborates with sales engineers to take over customer interactions for the implementation process
  • After successful implementation of Sabre Virtual Payments to a customer, ensures successful handover to steady state support within the Global Solutions Delivery Organization
  • Contributes to the identification of key risks and issues related to the activation and implementation, and puts risk mitigation strategies in place
  • Escalates major & critical risks / issues to SVP Delivery Manager and the wider Sabre organization
  • Responsible for ensuring proper due diligence, delivery of documentation, and tracking of the customer integration work to ensures successful integration and configuration of all required interfaces
  • Work closely with customer support teams & across all operational verticals
  • Promotes global cooperation, collaboration and partnerships between individuals and groups
  • Job Requirements

    Profile and Qualifications :

  • Detailed knowledge of Sabre Virtual Payments including configuration of the products and ability to diagnose and troubleshoot activation and implementation issues
  • Proven technical experience in customer facing situations primarily focused on implementing technical solutions within the travel industry.
  • In-depth experience of working with Corporate, Leisure and Online travel agencies
  • Understanding of development tools, including API’s, Web Services
  • Proactive approach to technical problem solving and customer engagements
  • Ability to analyse, identify and resolve complex problems in daily operations
  • Project Management and implementation skills to complete customer activations
  • Ability to manage multiple delivery projects simultaneously
  • Highly developed communication skills and proficient with the English language
  • Understands the complexity of a fast-paced technology business and works well in a matrix organization. Team player a must
  • This job posting comprises the law No 19691 and its decree No 73 / 019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.

    We will receive applications for this job from 19 / 08 / 30 to 19 / 10 / 30.

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  • Reasonable Accommodation

    Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre's Compliance Office at compliance.office sabre.com .

    Affirmative Action

    Sabre is an equal employment opportunity / affirmative action employer and is committed to providing equal employment opportunities to minorities, females, veterans, and disabled individuals. EEO IS THE LAW

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