Supervisor Customer Product Support
Sabre
Montevideo, UY
hace 2 días

Req ID : 49768

Job Family : Information Technology / Software Development

Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant for technology and want to hone their skills.

If you are interested in challenging work, being part of a global team, and solving complex problems through technology, business intelligence and analytics, and Agile practices -

then Sabre is right for you! It is our people who develop and deliver powerful solutions that meet the current and future needs for our airline, hotel, and travel agency customers.

Job Description

Supervises the day-to-day operations of a high performing Team of Specialists that handle customer service and technical inquiries from our Travel Agency Customers.

Plans, directs, supervises and evaluates work flow.

Coordinates work activities to meet operational requirements. Recognizes and recommends operational improvements.

Responsible for the day-to-day application of organizational policies and procedures.

Monitors performance of staff members according to established monitoring standards and provides appropriate feedback & coaching to employees.

May make hiring decisions and conduct performance appraisals. Typically serves as first line supervisor.

Required Skills :

  • Proven track record of successful performance in leadership positions (at least 1-year of leadership experience).
  • Excellent customer service and communication skills.
  • Ability to analyze problems and make decisions to solve them.
  • Ability to provide technical support and coaching to the Team.
  • Proven ability to work with sophisticated computer software.
  • Professional fluency in written and spoken English - proficient level required.
  • Nice to have skills :

  • Experience with travel distribution / reservation systems including understanding the procedures related to the reservation, ticketing and fulfillment of travel bookings.
  • Other language professional fluency will receive special consideration.
  • Experience working at a travel agency and / or airline reservation or other travel industry provider
  • Travel industry knowledge.
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  • Reasonable Accommodation

    Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre's Compliance Office at compliance.office sabre.com .

    Affirmative Action

    Sabre is an equal employment opportunity / affirmative action employer and is committed to providing equal employment opportunities to minorities, females, veterans, and disabled individuals. EEO IS THE LAW

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