Front Office Supervisor Intern
Hilton Worldwide
Montevideo, URUGUAY
hace 3 días
source : Wizbii

A Front Office Supervisor Intern assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector.

What will I be doing?

As Front Office Supervisor Intern, you will assist in management of daily Front Office operations and work with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector.

A Front Office Supervisor Intern is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards :

  • Supervise the efficient operations of reception including check in / out procedures
  • Support team members in handling guest requests and enquires to ensure a positive outcome is achieved
  • Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and / or other departments
  • Demonstrate a high level of customer service at all times
  • Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
  • Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  • Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  • Ensure Team Members have a current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
  • Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards
  • Act in accordance with fire, health and safety regulations and follow the correct procedures when required
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Follow and adhere to company brand standards
  • Assist other departments wherever necessary and maintain good working relationships with Team Members
  • Work with your Manager to identify a specific project to complete during your internship placement
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